YOU need Help?"You´ll never walk alone" – This slogan is indeed stolen, but we mean this as a promise.Do you have any questions about your recently acquired craniMAX software?Did you get stuck somewhere in our program or in CAD and can't continue?A program doesn't behave as it should?Then send us a description of your issue with this form.One of our team members will reply to you as soon as possible. Name * E-Mail * Phone number Our website I'm craniMAX customer * - Select -YesNo My customer number * The lable at your dongle provides this number as C/N. Product version * - Select -CRANE MANAGER 2014CRANE MANAGER 2011an older CRANE MANAGER versionTOWER MANAGER 2012an older TOWER MANAGER version Product revision * The current revision can be found in the menu bar "?" -> "Info". Product serial * The lable at the dongle provides this number as S/N with 6 digits. Only the numbers are needed. Kind of issue is: * - Select -I'd like do get assistance for the installation.An error occures during the installation.I have a question for the use of CRANE MANAGER or ToM.I want to know, if a certain crane or combination is available.I'm missing a download with a crane add-on.I can only start the application in demo mode.I'm missing a crane that can't be selected from the list.A misbehaviour of CRANE MANAGER or ToM shall be resolved.I have a question concerning a third party software (e.g. CAD system).My question is not mentioned yet. An error message did show up telling me that The issue occurs * - Select -... during the installation... while starting the application the first time... while starting the application... while selecting a crane from the list... while selecting the crane combination and setup... while changing the crane combination... while loading or saving... while connecting to the CAD system... while printing out... only for certain crane databases... in projects with metric units... in projects with imperial units... when using matts... spontaneously and the application stops workingI got a brochure with different chart values.- issues is not listed - Screenshot Files must be less than 2 MB.Allowed file types: gif jpg jpeg png bmp tif. Description of the circumstances: * I tried the FAQs * - Select -YesNo find the FAQs here I tried the following FAQ topics, but my question is not answered yet: * I try to install * - Select -... an initial install set.... an update to a new revision... an add-on with additional cranes. LED on the dongle glows? * - Select -YesNo There is a small red LED on nthe dongle to indicate it is operative. If it wasn't glowing, we would suggest to try another USB-port. I tried other USB-ports * - Select -YesNo Some USB ports do not provide enough power to guarantee reliable finctuinality. CRANE MANAGER is running * - Select -... as a 32-Bit application.... as a 64-Bit application. A 64-Bit Windows provides a folder 'C.\Program Files' for 64-Bit applications and maybe a folder 'C:\Program Files (x86)' for 32-Bit applications. I'm using Windows * - Select -... 7 (Pro ; Ultimate ; Enterprise) 64-Bit... 7 (Pro ; Ultimate ; Enterprise) 32-Bit... 8 (Pro ; Enterprise) 64-Bit... 8 (Pro ; Enterprise) 32-Bit... 8.1 (Pro ; Enterprise) 64-Bit... 8.1 (Pro ; Enterprise) 32-Bit... 10 Pro 64-Bit... 10 Pro 32-Bit... not listed and thus not supported When was Windows (re-)installed? * - Select -It's a new installationIt was installes quite recentlyIt was installed more than a month ago We got the crane * - Select -... with the install set I used.... with an add-on sometime ago.... with an add-on I just installed.... somewhen I don't know any more. We reccomend to archive all crane add-ons you will get in case you need to reinstall them. number of add-ons * - Select -No add-onOnly one add-onSeveral add-ons If you had several add-ons to be installed, you should please execute the latest add-on at last to have all cranes licenced! The latest Windows update * - Select -... was installed long ago... was installed right before the issue occured I'm using MS Office * - Select -no MS Office products... MS Office 2007 or older... MS Office 2010... MS Office 2013... MS Office 2016... MS Office 365 The latest MS Office update * - Select -... was installed long ago... was installed right before the issue occured... was installed any time I don't know I currently installed * - Select -... a CRANE MANAGER or ToM install set... a new revision of the application... a crane add-on I just received... a crane add-on I received sime time ago- no changes - After an add-on or update * - Select -... I restarted CRANE MANAGER.... I restarted the CAD system.... I restarted both.... I restarted the computer. I'm logged in to Windows * - Select -... as a user with limited access rights.... as a local administrator with full access. For the installation folder * - Select -... I didn't change any settings.... and it's subfolders full access rights were granted. A description of necessary settings is provided with the dongle or you can download a PDF on http://cranimax.com/documents/Installation%202014_en.pdf Who ran the installation? * - Select -Me myselfOne of my colleagues with same access rightsAn administrator of my companyAn external administration service provider Who was the person that installed CRANE MANAGER or ToM on this computer? Did the computer crash? * - Select -No crash appeared as far as I know.Yes, it crashed while CRANE MANAGER or ToM was operating.Yes, it crashed, but the applications have not been opened. CAD system is * - Select -... AutoCAD 2011... AutoCAD 2012... AutoCAD 2013... AutoCAD 2014... AutoCAD 2015... AutoCAD 2016... AutoCAD 2017... BrícsCAD V16... ZWCAD+... ZWCAD 2014... ZWCAD 2015 My CAD issue is * - Select -An error message appears while using the CAD system.CRANE MANAGER can't connect to the CAD system.Parts are scaled or placed wrong.Some parts are missing in the CAD system.How can I include and save a crane with the CAD drawing?There are licencing issues with the CAD system.Why is the CAD system that slow?How can I import parts from other drawings?An error indicates that the CAD system is not activated.I'd like to get some explanations how to use the CAD system. A detailed description of the issue I'm using a template? * - Select -No, I'm not using any templates.Yes, I allways using the same template.Yes, I'm using several templates according to my needs. Working with a template can help to be sure that all CAD settings are as usal when you take care it doesn't contain unwanted atrefacts. The CAD issue occurs * - Select -... only in a drawing I got from someone else.... only in the template I'm using.... also in a blank drawing with correct unit settings. Some drawings may contain desturbing artefacts or settings might need to be changed. If a drawing contained artefacts, you should try to copy all necessary items into a new drawing with your own template. CAD units * - Select -MeterCentimeterMillimeterFeetInchesUnitless Using AutoCAD you have two switches. Please type "_UNITS" and then "_OPTIONS" -> user settings. Project units * - Select -MeterCentimeterMillimeterFeetInchesUnitless The CAD units preset in the CRANE MANAGER or ToM project information. I have a question how to * - Select -... use the project explorer... edit project informations... select a crane... control a crane... use a multilift... use a job-site... use matts... use RHL... use OBB... print... change general settings... install a new crane... handle a special crane - not listed - My question is * Crane model * Combination DATA RELEASED IN BROCHURE CHARTSunfortunately doesn't allways match the charts in the crane's manual, because very often some additional equipment is necessary to reach a certain capacity.Sometimes boom sequences or similar information are missing in brochures as well what makes it impossible to determin the according chart.A reliable chart can exactly be identified by a chart number, ident number, or code.As we get the charts for most cranes right from the manufacturers, we can't provide support when the chart can't pecisely be named!There are only very few exceptions e.g. for Liebherr cranes, but this can only appear at crane databases without calculation of outrigger loadings / ground bearing pressure. 3D object snap is activated? * - Select -NoYes CAD visual style is * - Select -... set to 2D wireframe... set to wireframe... set to hidden... set to realistic... set to conceptual... set to shaded... set to shaded with edges... set to shades of grey... set to sketchy... set to X-ray... set to a self defined style We recommend to use 2D wireframe style to get the best performance. Please check your task-manager to find out what process causes the most processor load. An antivirus software, backup systems, data compression tools or a libraray located in a network are often the initiators. CAD state is bussy? * - Select -Command line displays '... bussy or blocked ...''... bussy or blocked ...' appears again after I hit escape and retriedCommand line displays 'type command' or is empty If the CAD system detected an active operation that was still waiting for further input, right now no addidtional command could be processed. Pushing does abort the current operation. The project is set to * - Select -... use databases with metric units.... use databases with imperial units. You can select the project's units untill you added the first crane. Please go to 'Edit project'. Cranelist reset * - Select -I didn't reset the crane list.I did reset the crane list (deleted DATATEMP.CM5TMP)I did reset the crane list in the general settings Mind to restart the application after a reset. Miscellaneous and suggestions I agree to a service fee that may be required. * Yes You would be informed again before, if a service fee will be charged. Math question * 14 + 1 = Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.